Troubleshooting

As we gather your questions and issues we will add them to the list below and begin to fill in some quick answers for you!

How do I find:

• I created a page, uploaded an image or edited a draft and can't find it now! How do I find it?
  • You can find recently accessed items by clicking the search area at the top right. A list of your Cascade history will drop down.
  • Click "My Content" at the top of your screen to find lists of all your Cascade interactions going back in time
  • Check your trash
• Someone said I have a "locked" page. What is that? How do I find and fix it?
  • Find out about locked assets
  • Quickly find any assets you have locked by using the "My Content" lists.

Editing issues

• How do I restore previous versions?
• How do I restore deleted assets?
• I edited my page, why don't I see my changes on the website?
  • Most likely you haven't submitted and published your page.
  • If you are sure the page is published, try refreshing the page in your browser by holding down the shift key and hitting the refresh button (look for the circular arrow button on your browser tool bar).
• I keep getting an error beginning with "An error occurred: Could not transform with Script format "_internal/formats/default"...."
  • Most likely you are trying to copy and paste content from MS Word directly into Cascade and inadvertantly bringing non-web characters in with your text. Find out how to copy cleaned text into Cascade.
• Can I print out my full page prior to publishing?
  • Printing before publishing will probably not work well, but you can select "Full Page Preview" from the More menu, then print from there.
• Someone said I have a "locked" page. What is that? How do I find and fix it?
  • Find out about locked assets
  • Quickly find any assets you have locked by using the "My Content" lists.
• I'm editing something and it says it is locked. How do I get it unlocked?
  • Ask the person who has created the lock to break the lock or submit their work.
  • Find out about locked assets.
• I keep adding features, but each one appears on a new row instead of all in a row.
  • Each Feature "content section" can contain up to four feature "items." Use the plus sign next to the "Feature" item, not the one next to the "Content Section" to add new items.

Navigation issues

• I changed my navigation, why don't I see my changes on the web?
  • Most changes to navigation affect multiple pages so whole folders need to be published in order for the changes to show up throughout your site.
• Why don't I see my page /document /file /subsite in my navigation?
  • If the menu item refers to a:
    • folder in your site, make sure that the folder has an index page.
    • be sure you have indicated that the page should appear on the navigation.
      
    • a file reference or an external link, check to be sure that the metadata has indicated that it should appear on the navigation
      
    • a file, you need to create a reference to that file.
• I'm on my page, but it isn't highlighted on the navigation!
  • This will happen if you create an external link to an internal page (a page inside your site) and then add that external link to your navigation. To fix this problem, delete the external link and instead, create a reference to the asset.
• Is there a way to re-order the items on the side bar?

Forms

• Are there timestamps on the CSV file for Form Submissions?
  • While currently we can't offer timestamps in form results, this enhancement could be added in the future.
• Can Form Submissions be directed to separate email addresses based upon Form Input?
  • No. Logic structures are not available in the form builder.
• In the Form Results page, what is the Review Date?  What is the Expiration Folder?
  • We do not currently use these options.

Images

• Can we replace the page banner Image with a slideshow?
  • Yes, Find the instructions here.
• Can you edit images within a Page?
  • From the editing screen, you can only tell the browser to display the image at a smaller size.
  • However, you can crop or resize the actual image file from the image asset itself.
• Is there a way to upload multiple images or files at one time? 
  • Yes. You can drag and drop multiple images into the dialogue box or browse to your disk and select multiple items at a time. Be aware that the system will rename any items that do not fit the rules for content names