Rowan Works

Work Order Systems: 

Students who are experiencing issues within their assigned living space or common areas in their hall may submit a work order through our university work order system:

RowanWorks

• Submitting and viewing requests
• Using the mobile app

• An active leak of water 
• A smell of gas somewhere it should not be 
• A fire or damages caused by a fire 
• A power outage 
• No heat in freezing temperatures 
• An unsecured door
• A risk to your safety or the safety of others 

 What is considered a typical non-emergency work order? 

• Any issues/concerns/requests with furniture 
• Any issues/concerns with electrical systems (outlets, switches, lights) 
• Any issues/concerns with mechanical units (Air Conditioning/Heaters) 
• Any issues/concerns with plumbing (Sinks, Showers, Toilets) 
• Any issues/concerns with Appliances (Fridges, Microfirdges, Ovens or Stoves) 
• Any issues/concerns with Doors or Lock & Key 
• Any issues/concerns with pests or animals 
• Any issues/concerns with an odor in your space 
• Any issues/concerns of damage to walls, floors, ceilings, doors or glass 

What is not something that you submit a work order for? 

Laundry - Any laundry machine issues should be reported to Caldwell and Gregory and their support system

Internet/Internet Ports - Any issues with internet connection should be emailed to support@rowan.edu 

Live in NEXUS and have an issue? 

NEXUS apartments do not use RowanWorks. NEXUS properties should fill out a Maintenance Request via the NEXUS website 

Quick Tips to Fix Issues: 

Did your outlets suddenly stop working? 

• Check your GFCI outlet and make sure it did not trip- unplug everything in that outlet and click the “reset” button 
• If a breaker box is available (gray panel usually found in a kitchen), check that the corresponding breaker was not tripped, if so, flip it back to “on”

Is your toilet leaking when you flush it or when the tank is filling back up?

• Below the bowl of your toilet, you should see an oval valve. Following the instructions on the valve, either turn it or pull it towards you to turn off the water in the toilet

Did your fridge suddenly stop working?

• Check your GFCI outlet and make sure it did not trip- unplug everything in that outlet and click the “reset” button 
• If a breaker box is available (gray panel usually found in a kitchen), check that the corresponding breaker was not tripped, if so, flip it back to “on”

Operating a Window Crank Style Window (Holly Pointe and Whitney)

Click the above hyperlink to be directed to a step by step instructions video!

• If the window is in the closed position and the locking levers are pushed down, do not try to crank the window open without first lifting the levers to an unlocked position. Trying to open a locked window can damaged the crank mechanism.
• Once the levers are unlocked, you can turn the crank to open the window.
• To close the window, do the same operation but turn the crank in the opposite direction. When the window is tight against the frame, push the levers down to the locked position, and they will grab the window and pull it tighter and secure.
• If the window appears to be closed, but there is still a draft, the cause is likely to be a lever in the locked position but the window was not shut all the way before the lever was pushed down. Lift the levers up, turn the lever to shit the window fully before re-engaging the levers.

How can the Housing Systems and Logistics team help you? 

We are here to help students with any issues you may be experiencing regarding your assigned space. Roommate concerns should be addressed to your Community Assistant! 

Please Note:

• All work orders related to cable/internet/phones do not get entered into Rowan Works. Please email support@rowan.edu to submit a ticket with the IRT office.

• Work Requests are NOT FOR EMERGENCIES
  It’s important to be aware that this web service is NOT to be used for Emergencies. Use this web resource for Non-Emergency Facilities Service Requests Only.

• EMERGENCIES Dial x4922 
  Emergencies are situations described as causing threat to life or property such as leaks, power outages, unusual odors, no heat, broken windows, unsecured doors, etc. When you experience these problems, call 856.256.4922 immediately. This telephone extension will refer you to Public Safety who will in turn contact the appropriate Facilities personnel for response.