Cancellation Requests

Cancellation Requests

Cancellation Requests

For students who are NOT returning to the Fall housing assignment in the Spring FOR ANY REASON in buildings without keys, there is an on-line checkout process that students MUST complete, alterting staff of their departure. 

Please follow the instructions below to log into your MyHousing account and notify us that you have completed your checkout process:

  • Log into https://go.rowan.edu/myhousing/
  • ​​Click on Personal Information>>My Info>>Select Fall 2020 for the term
  • ​Answer the following question "Current Fall 2020 Residents Only: I have moved out of my fall 2020 housing assignment." as "Yes" and click "save"

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General Cancellation Guidelines

We know that each student and their family have unique circumstances which impact their ability to remain enrolled and to live in on-campus housing. In some cases, financial, medical, or other hardships may require the student to cancel their housing. Prior to the beginning of the semester, students may cancel without restrictions.  The University also extended the option to cancel housing without restrictions through the add/drop deadline for fall semester courses. In addition, the University has waived any applicable cancellation fees through this period of time.

After the add/drop deadline for fall semester courses, the normal cancellation provisions in the Student Housing Contract are applicable. The contract is in effect for the entire academic year (fall 2020 and spring 2021). After the student has moved in, requests to cancel will be approved due to graduation, withdrawal or leave of absence, participation in an approved academic program, marriage or domestic partnership, or medical, financial, or other hardships. A request to cancel may not be approved if the reason does not fall within one of these allowable categories. 

If a request to cancel is approved, the student bill will be pro-rated based on the number of nights the student has occupied their assigned housing space, through the fifth week of the semester.

After the fifth week, no pro-rated refund is due to the student under the contract.

To submit a request to cancel, the student should complete the following steps:

  1. Log onto Banner Self-Service www.rowan.edu/selfservice
  2. Click on the student tab and then MyHousing 
  3. Under the “Housing Applications & Forms” tab at the top, select the application you wish to cancel (Spring 2021 Housing Application) 
  4. Select from the dropdown menu "cancel/withdraw" this application and click submit. 
  5. Read over the cancellation contract/information. 
  6. At the bottom of the screen you may select “No, do not cancel this application” or “Yes, cancel this application” from the drop down.   
    • If “Yes, cancel this application” is selected you must select a reason from the 2nd drop down menu.   
    • Add additional notes regarding reasons for cancellation.   
  7. Click submit and a confirmation will appear that the cancellation request has gone through.? 

Supporting Documentation

After submitting the cancellation request, the student may be asked to provide documentation for consideration regarding their cancellation request. The decision to approve or deny the request to cancel will be based on the information the student provides regarding their circumstances, as well as any supporting documentation provided.

 Supporting documentation may vary on a case-by-case basis, depending on the reason for the request to cancel.  For example, if a student is citing financial hardship, the RLUH office may ask for documentation that shows a change in a student’s ability to pay their bill. For a cancelation based on medical reasons, documentation from a health care provider would be requested.

Approval/Denial – Checking Out

If a student's cancellation request is approved, the RLUH office will notify that student via their Rowan email address with further instructions on moving out of campus housing. Please note that any pro-rated refund is based on the date that the student moves out of their assigned space and there will be NO refunds issued after the 5th week of the semester. The student will be billed the nightly rate until they have properly checked out of their space.

If a student's cancellation request is denied, the RLUH office will notify the student via their Rowan email address and offer the opportunity for the submission of more supporting documents. Typically, the RLUH office will also offer room change options or other supportive resources as well.

Cancellation Fees

For the Spring 2021 term - all cancellation fees WILL BE WAIVED.

 

Questions? 

If you have questions regarding the cancellation process, please reach out to us at housingquestions@rowan.edu or by phone at 856-256-5265.