Cancellation Requests

General Cancellation Guidelines

We know that each student and their family have unique circumstances which impact their ability to remain enrolled and to live in on-campus housing. In some cases, financial, medical, or other hardships may require a student to cancel their housing. Prior to the beginning of the semester, students may cancel without restrictions, subject to eligibility uder the mandatory housing policy.  

After a student has taken occupancy of their residential space, or after the official move-in date for the academic term, a cancellation is not approved without proof of hardship. The student must provide documentation of personal, medical, or financial hardship in writing. Cancellations during this time period are subject to the fees and pro-rated refund schedule detailed in the contract/license agreement. The first $500 of fees paid for the term are not refundable.​

To submit a request to cancel, the student should complete the following steps:

1. Log onto Banner Self-Service www.rowan.edu/selfservice
2. Click on the student tab and then MyHousing 
3. Under the “Housing Applications & Forms” tab at the top, select the application you wish to cancel (ex. Spring 2023 Housing Application) 
4. Select from the dropdown menu "cancel/withdraw" this application and click submit. 
5. Read over the cancellation contract/information. 
6. At the bottom of the screen you may select “No, do not cancel this application” or “Yes, cancel this application” from the drop down.   
   • If “Yes, cancel this application” is selected you must select a reason from the 2nd drop down menu.   
   • Add additional notes regarding reasons for cancellation.   
7. Click submit and a confirmation will appear that the cancellation request has gone through.

Supporting Documentation

After submitting the cancellation request, the student may be asked to provide documentation for consideration regarding their cancellation request. The decision to approve or deny the request to cancel will be based on the information the student provides regarding their circumstances, as well as any supporting documentation provided.

 Supporting documentation may vary on a case-by-case basis, depending on the reason for the request to cancel.  For example, if a student is citing financial hardship, the RLUH office may ask for documentation that shows a change in a student’s ability to pay their bill. For a cancelation based on medical reasons, documentation from a health care provider would be requested.

Approval/Denial – Checking Out

If a student's cancellation request is approved, the RLUH office will notify that student via their Rowan email address with further instructions on moving out of campus housing. Please note that any pro-rated refund is based on the date that the student moves out of their assigned space  The student will be billed the nightly rate until they have properly checked out of their space.

If a student's cancellation request is denied, the RLUH office will notify the student via their Rowan email address and offer the opportunity for the submission of more supporting documents. Typically, the RLUH office will also offer room change options or other supportive resources as well.

Cancellation Fees

After the deadline, cancellations are subject to the following cancellation fees.

Questions? 

If you have questions regarding the cancellation process, contact us at  housingquestions@rowan.edu or by phone at 856-256-4266.