Training

Training

Organizational Development and Training

Training at the University is facilitated by the training department within Human Resources. We are responsible for providing a wide variety of learning solutions for individuals, teams, and leaders across the University community, in a variety of accessible formats. 

We also facilitate New Employee Orientation for new University employees. For more information, please contact Jeremy Trowsdale at trowsdale@rowan.edu or email (hrtraining@rowan.edu). 

Professional Development Workshops 

There are a number of courses listed below that the HR Training Team has previously facilitated.  If you're interested in a training course that you don't see available in the Workshop list on this page, let us know.  It is not a comprehensive list of our training course library.  Additionally, we can customize any of our workshops to suit the needs of your department or group.  Please complete and email the Customized Training Request form to Jeremy Trowsdale (trowsdale@rowan.edu) or email to (hrtraining@rowan.edu). We'll review and follow up to discuss unanswered questions and next steps towards a customized training program for your department or team


A full listing of workshop descriptions can be found below.


New Employee Orientation

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New Manager Orientation

  •   The goal of this training series is to:
    • Provide guidance to new hire managerial employees and employees promoted into that employment class in regards to the Rowan organizational structure including understanding the responsibilities of specific departments & divisions
    • Connect them with specific Rowan tools, resources, and contact information
    • Facilitate understanding of their role as managers, especially in regards to Rowan policies and procedures

HR Module:

Training Content:
  • Leadership training, New Manager Orientation, Professional Development opportunities, Customized Training options, etc.
  • Performance Review Process & Systems: ePAR and Mgr. Rev. System
  • Receipt of Employee Grievances (non-Civil Service?), PIP process, Coaching
  • Workers’ Comp, Leave Procedures, FMLA, and NJ Sick Leave
  • Hiring Process for regular and hourly staff, Page Up 101, Reclassification Basics, & Probationary Reports for Civil Service employees
  • Independent Contractors, Electronic Forms, and Student Worker Hiring Practices
  • Union Contracts/Labor Relations: Discipline, Grievances, Civil Service rules, etc.

IRT Module:

Training Content:

  • IRT Policies
  • Network Accounts
  • Data Types
  • Security Best Practices
  • Onboarding Employees
  • Getting Project Help From IRT
  • Support Services

Manager’s Guide to Supervising Employees

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Workshops:

Communication Skills in the Workplace

Workplace communication is very important to organizations because it facilitates a productive and efficient environment.  Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.  This workshop will focus on both electronic and verbal communication skills, listening challenges and techniques, the difference between assertive, aggressive, and passive-aggressive communication, and how to prepare for and handle difficult conversations.

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Building Collaboration and Teamwork / Customer Service
This training course will provide insight as well as the importance of working with employees and customers who may have a different way to communicating than others. This includes the way to de-code and decipher what specific cues mean and how to find a resolution. This is achieved thru universal practices that have proved to be effective in achieving success for small departments and large organizations alike. 

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Strategies for Managing Communication & Conflict
This workshop discusses common causes of workplace conflict, the difference between assertive and aggressive communication, and the Tomas-Kilman Conflict Mode Instrument (TKI) to identify personal conflict styles and review how this conflict style influences conflict resolution. This workshop also includes a discussion of the impact of unresolved conflict in the workplace (including statistics) and strategies supervisors and employees can use to intervene with employee conflict.

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ePar Step by Step
This training is designed to de-mystify the ePAR process. Included in this presentation are step-by-step instructions on conducting all three phases of the ePAR as well as specific examples. There are summaries and work flow charts as well that demonstrate the appropriate steps to take as the facilitator. PLEASE NOTE: An additional slide was included that is somewhat of a cheat sheet for supervisors that gives tips and tricks on modifying the ePAR schedule as needed for new employees.

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Managerial Performance Review Training
Successfully managing the performance of Managerial employees helps with understanding strengths and areas for improvement, provides accountability, ensures strategic goals are communicated, enables employee learning, development and career progression. It is one of the most important responsibilities of supervisors at Rowan. This training course discusses a general overview of the system and timelines, the importance of the reviews and keys to success. Further information is available in the Managers Toolkit (see link above).

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Professionalism in the Workplace
This brief training allows employees to take a deeper look at the actions, behaviors and traits that define a true professional. Learn to assess your current level of professionalism and identify steps that can be taken to build skills in your areas for improvement. This course covers the importance of clear communication and strategies for achieving the goal of delivering a clear, concise message while providing courtesy to others and maintaining the poise of a professional.

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Public Speaking
This short program covers the streamlined approach to tackling public speaking. It emphasizes the importance of organization, preparation and rehearsal for a speaking event such as a speech, presentation or preparing talking points for a meeting. The training includes conveying a message with clarity, sticking to what is relevant and maintaining focus.

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Student Centeredness
This training program maintains the optimum approach for dealing with the modern day student via the communication of critical information in the way that they are the most receptive. It includes valuable insight to dealing with different generations. In addition, it examines the way different methods can be perceived; things to avoid, how to ensure the information is retained, demonstrating the significance of body language, non-verbal cues and tone of voice

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Teambuilding
Keeping a team working in harmony is a difficult task. This training course focuses on practices that can bring a team together and appreciate different employees’ areas of expertise as well as talents. It takes a look at appreciating a different point of view and the value of a fresh perspective. It examines the different approaches taken by co-workers with different personality types and how to come together to achieve a common goal.

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