How do I change my address with the University?

The permanent or local address may be updated at the Office of the Registrar or through Self-Service Banner.

• I cannot log in as an Authorized User to the payment site with my password. What do I do?
  
  To reset your authorized user password, go to the ePay Center and click the link under "Forgot Your Password?"
  
  
• What is the best way of reaching your office other than calling?
  
  You can e-mail our office at bursar@rowan.edu, or you can take advantage of our live chat feature, which provides students with instant access to Bursar support staff between the hours of 9 a.m. and 3 p.m., Monday through Friday.
• Why doesn't the student account statement reflect all of the aid listed on my financial aid award summary?
  
  Rowan University updates student account statements on a weekly basis.  The student account reflects the anticipated aid information that is available at the time of billing.  To view up-to-date financial aid and any anticipated aid, log in to Self-Service Banner, select the "Student" tab and then select "Financial Aid".
  
  Once a student account statement is issued, it is static.  Any activity occurring after the account statement is updated will be reflected on the next student account statement the following week.  Please note that the awarding and disbursement of financial aid is managed by the Office of Financial Aid.  Should you have specific questions that need to be addressed, you can contact them via e-mail at financialaid@rowan.edu.
  
  
• I have enough aid to cover my current tuition bill, but it's asking me for payment for a previous semester.  Can I use my refund from the current semester to pay for my outstanding (prior semester) balance?
  
  Even if you are expecting a refund for the upcoming spring semester, you need to pay the outstanding balance from the prior semester.  You can view your prior semester bill by logging into Self-Service Banner, select the "Bursar" tab on the main menu and select "ePay Center" to be directed to the secure payment site.

• When does my Account Summary or Official Billing and Account Statement update?
  
  Your online account summary is updated and available 24/7 through the ePay Center through the On Demand Statement option.
• Where will billing notices be sent?
  
  All communications regarding billing will be directed to the student's official University e-mail account.
  
  
• If I do not know my Rowan NetID and/or password, how do I access that information?
  
  Go to id.rowan.edu to access this information.
  
  
• How can I assign an authorized user to view and/or pay my Official Billing and Account Statement?
  
  To set up an authorized user, log on to Self-Service Banner and follow the steps provided below.  Please note that this does not replace the FERPA waiver or administered by the Office of the Registrar or Proxy Access (which is strictly limited to Self-Service Banner).
  
  
  • Select "Bursar" tab.
  • Select "ePay Center" to be directed to the secure payment site.
  • Select "Authorized Users" under the "My Profile Setup" and follow the steps provided.
    
    
• Does the University charge for electronic payments?
  
  There is no charge to pay by eCheck.  There is a 2.95% service fee for payment made by credit or debit card.

• I made a payment by eCheck and it is not reflected on my bank statement.  Did you receive it?
  
  Payment made online will be reflected immediately on your student account.  However, payments make take between three (3) to five (5) business days before they are reflected in your bank account.
  
  
• How long does it take for my mailed payment to post on my account?
  
  If you have mailed your payment, please allow up to seven (7) business days for your payment to be processed and posted to your student account.  The beginning of each semester is extremely busy in terms of the extremely high volume of payments being received, so additional processing time can be expected during this time.  If your payment has cleared your bank account but you do not see it posted on your student account, please fax a complete copy (front and back) of your check to (856) 256-4477 or scan and e-mail it to bursar@rowan.edu.
  
  
• My account was sent to a collections agency.  Can I set up a payment plan with the University instead?
  
  All payment arrangements for accounts in collections must be made with the collection agency.  Payments in full with certified funds can be made through the Office of the Bursar directly or the applicable collection agency.
  
  
• I owe an old bill.  Can I start making payments and register or get my transcripts?
  
  There is no repayment plan for past due balances that will remove the Denial of Services hold from your account.  Your account must be paid in full in order for the hold to be released.

For instructions on how to sign up for eRefund for students, please click here.

For instructions on how to sign up for eRefund for PLUS borrowers, please click here.

• If a payment was made by personal check or eCheck, a refund will not be processed until ten (10) business days from receipt of that payment.
• If you are signed up for eRefund, the account information may be incorrect.  If this is the case, you will receive notification.
• We strongly recommend that students sign up for eRefund for faster receipt of any future refunds.
• You have not accepted your loans/financial aid.
• Your financial aid has not disbursed to your account.  The Office of Financial Aid is responsible for disbursing your financial aid.