Parent PLUS

Parent PLUS

Parent PLUS eRefunds

Parent PLUS borrowers can now receive their refund electronically!  In order to sign up for PLUS eRefund, these type users must first be designated as an authorized user by the student in the ePay Center. 

Should a PLUS refund exist on a student account and a borrower has been authorized but no refund profile has been set up, the borrower will receive an e-mail notifying them of a pending refund and the need for the refund profile to be created.  The refund cannot be completed until the PLUS borrower creates a profile and designates a bank account to use for refunds.


How to Enroll as An Authorized User and/or Complete Your Personal Profile

Once a PLUS borrower has been designated as an authorized user, he/she will receive two confirmation (2) e-mails.  The first e-mail will confirm that the user has been granted access to online billing information and will provide the username needed in order to log in.

The second e-mail will look very similar to the first e-mail, but the difference is that this communication provides the password that will be required in order to log in to the ePay Center.

Once the credentials have been established, go to and log in to set up your profile.  Choose “Electronic Refunds” from the menu under “My Profile Setup”.



You will be prompted to complete your “Personal Profile” in order to get started, which includes your date of birth and the last four digits of your Social Security Number (SSN).  NOTE:  Should either one of these items be incorrect or missing, your refund will not process as an electronic refund.  Please be sure this information is correct before proceeding to the next step.)


Set up your personal profile by filling in the required fields.  When completing your personal profile, please be sure to include your date of birth (DOB) in the required format as well as the last four digits of your Social Security Number (SSN).  NOTE:  To add the DOB and SSN, you must click on the "Edit" button.  You can also choose to enter a secondary e-mail address as well as opt for text messages about account events (e.g., new bills, upcoming payments).  Note that the primary e-mail must match the e-mail provided on the Parent PLUS loan application.


Once your personal profile is complete, you must go to the “Security Settings” tab to set up two-factor verification.  You will not be able to complete the Payment Profile until you do this.



Once you choose your method of verification, you will receive a confirmation of your choice before you finalize your setup method.

epay8You may also set up a backup method for the two-step verification enrollment.