Billing, Holds, and Collections
Billing, Holds, and Collections
Billing
Billing Guidelines
Billing is provided to you in your ePay Center, and it is your responsibility to check your bill and satisfy your financial obligation to the University by the designated semester payment due date. If you are registering for classes after the semester due date, payment is due immediately. All miscellaneous fees and fines assessed to the student account are due at the time of assessment.
Students may satisfy their bill with:
- Full payment;
- Enrollment in the Deferred Tuition Payment Plan;
- Financial Aid/Third-Party awards; or
- Any combination of these options that result in no balance being owed to the University.
Every time you register for a course, a charge is generated and placed on your account. Remember, your online account is your official bill and no other bill will be mailed; therefore, it is important that you check your account statement every time you register and that you pay in full in a timely manner.
Late Fees
Students who fail to pay their bill in a timely manner will be assessed late fee(s). Failure to pay may result in placement with a national collection agency and/or placement in the New Jersey Division of Taxation’s Set-off of Individual Liability (SOIL) program (please see below.)
Holds
Denial of Services Holds
Housing Partnership Denial of Services Holds
Release of Holds
Payments for Delinquent Accounts
Collections
Collection Agencies
Students with balances that are severely delinquent will be sent to an external collection agency for further action. Rowan University employs the use of two (2) national collection agencies. The contact information for these agencies is as follows:
AR Resources | 1-866-221-4388 |
Eastern Revenue | 1-866-337-8875 |
Students who have been sent to a collection agency should contact the appropriate number above to make payment arrangements. Students are placed on a Denial of Services hold until their account balance is paid in full.
Student records will remain on hold until the University receives proof of full payment from the third-party collection agency. As the agency sends payments monthly, this process can take up to 60 days from the payment date.
New Jersey Division of Taxation’s Set-off of Individual Liability Program (SOIL)
Rowan University reserves the right to utilize the Set-off of Individual Liability program (SOIL) program, administered by the New Jersey Division of Taxation. The University may submit a student account to the SOIL program when the uncollectible debt is in excess of $25.00 and no payments have been received for at least six (6) months.
The Division of Taxation issues a notice to the taxpayer and, if the debt is still considered outstanding, the SOIL program will withhold personal New Jersey Gross Income Tax Refunds, Saver Rebates, and Homestead Rebates from taxpayers who have outstanding debts to other State agencies, such as Rowan University. The monies collected are turned over to the creditor agency until the debt is eventually satisfied.