Billing, Holds, and Collections

  • Winter 2021 Bills
    The Winter 2021 billing due date is December 23, 2020!  Please log in here to make your payment once your bill is available for viewing.

Billing, Holds, and Collections

Billing, Holds, and Collections

Winter 2021 Bills

Winter 2021 bills will be available for viewing in late November and are due by December 23, 2020.  To make your payment, please log in to the ePay Center to do so.  


Students must satisfy their financial obligation to the University by the designated semester payment due date.  If the student is registering for classes after the semester due date, payment is due immediately.  Students may satisfy their bill with (1) full payment, (2) enrollment in the Deferred Tuition Payment Plan, (3) via a Financial Aid/Third-Party award, or (4) any combination of these options that result in no balance being owed to the University.

All miscellaneous fees and fines assessed to the student account are due at the time of assessment. Students who fail to pay their bill in a timely manner will be assessed late fee(s). Failure to pay may result in placement with a national collection agency and/or placement in the New Jersey Division of Taxation’s Set-off of Individual Liability (SOIL) program (please see below.)


Denial of Services Holds

When a student account becomes past due, the account is placed on a Denial of Services hold.  This hold can restrict a student from future registration as well as prevent access to transcripts, readmissions, graduation, and leave of absence requests.

Housing Partnership Denial of Services Holds

Rowan University partners with various housing organizations in order to provide housing to non-commuter students.  When a student owes a balance to these entities, the student account is placed on a Denial of Services hold until such funds are paid to the appropriate housing organization.  The balance due is not included on the student account; it is a debt owed directly to the housing organization.

Release of Holds

Denial of Services holds will be removed when the student account is fully satisfied.  Students making partial payments will not be eligible for their holds to be released until the balance is paid in full.

Payments for Delinquent Accounts

Please note that making full payments via personal or electronic (ACH) check on delinquent accounts will be subject to an additional 14-day hold to allow time for the funds to clear.  We advise that students pay with certified funds in order to prevent delays in hold removal.


Collection Agencies

Students with balances that are severely delinquent will be sent to an external collection agency for further action.  Rowan University employs the use of two (2) national collection agencies.  The contact information for these agencies is as follows:

AR Resources 1-866-221-4388
Eastern Revenue 1-866-337-8875

Students who have been sent to a collection agency should contact the appropriate number above to make payment arrangements.  Students are placed on a Denial of Services hold until their account balance is paid in full.

Student records will remain on hold until the University receives proof of full payment from the third-party collection agency.  As the agency sends payments monthly, this process can take up to 60 days from the payment date.

New Jersey Division of Taxation’s Set-off of Individual Liability Program (SOIL)

Rowan University reserves the right to utilize the Set-off of Individual Liability program (SOIL) program, administered by the New Jersey Division of Taxation.  The University may submit a student account to the SOIL program when the uncollectible debt is in excess of $25.00 and no payments have been received for at least six (6) months.

The Division of Taxation issues a notice to the taxpayer and, if the debt is still considered outstanding, the SOIL program will withhold personal New Jersey Gross Income Tax Refunds, Saver Rebates, and Homestead Rebates from taxpayers who have outstanding debts to other State agencies, such as Rowan University.  The monies collected are turned over to the creditor agency until the debt is eventually satisfied.