Frequently Asked Questions

What is Uwill?
Uwill is an online mental health and wellness platform that gives Rowan students free access to teletherapy, wellness support, and crisis resources.

Who is eligible?
All Rowan University students are eligible to use Uwill at no cost.

How does Uwill work?
Students can choose a licensed therapist based on preferences like focus area, gender, language, ethnicity, and availability. Appointments are available during the day, at night, and on weekends; and by the appointment type preferred (video, phone, chat, message).

How do I get started?
Register using your Rowan email and complete your profile to schedule your first appointment in minutes. After completing your profile, you can immediately schedule an appointment with a therapist of your choosing. Many students have their first session within hours of profile completion.

What can I get support for?
Uwill therapists can help with stress, anxiety, mood changes, relationships, academic challenges, loneliness, body image concerns, and more.

Who are the counselors available on the platform?
The counselors in the Uwill network are all licensed mental health professionals with extensive clinical
experience.

Which treatment approaches do the counselors utilize?
Counselors available on the Uwill platform take a solutions-oriented, holistic approach to
treatment. Our therapists aim to work collaboratively with you to help you accomplish your goals
through teaching tangible skills. This means that counselors focus on providing specific tools, coping
skills, and resources to address the issues you are facing.

Can I choose between video, phone, chat and message-based support?
Yes, you work with your counselor and select the format that best suits you. The first session must be
video or phone and then you can choose the modality based on your schedule and needs.

Is it really private and secure?
Yes, Uwill is HIPAA and FERPA compliant which means we follow the strictest privacy guidelines. We
never share your data – even on anonymized basis – to any third party – without consent.

What browser is best to access Uwill?
For best performance, we recommend you use Chrome browser to access Uwill here.

If I am having an emergency, what should I do?
If you are having a mental health crisis, you should call 911 or visit your local emergency room. Additional emergency resources:
• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text "Home" TO 741-741

Can I change counselors?
Yes, you can change your counselor at any time.

Who do I reach out to for technical assistance?
Uwill provides 24x7 technical support by email support@uwill.com or phone 833.99.Uwill (833.998.9455).