Delegates

Delegates are employees who are granted permissions so can act on behalf of another employee to perform tasks within Concur. Profiles for the Traveler, Approver and Delegate must be set up first.

Training Material Topic	Article	Video	Tips
Training Resource KB Article
How to Log In, Access the Help Tool, Navigate the Concur Homepage
Profile Setup
Delegate
Assistants/Travel Arrangers
Approving a Request
Expense Report Approvers
Expense Report Tip Sheet
Travel on Behalf of Rowan
Concur Approval Flow

Resources

Travel Policy
Google Maps– use Google Maps
IRS Standard Mileage Rate– new rates issued every January
Oanda - Currency Converter
Department of State - Foreign Per Diem
United States General Service Administration (GSA) - Domestic Per Diem

Email Information:
asktravel@rowan.edu – Use this email address for all travel related inquiries or questions.
receipts@concur.com – This email can be used to send receipts directly to your receipt library in Concur.
receipts@expenseit.com – This email can be used to send receipts directly to your receipt library in Concur.

Contact Information

Rowan Contact Information

Accounts Payable Travel Inbox
asktravel@rowan.edu

Direct Travel Contact Information

Travel Counselor
rowantravel@dt.com
866-228-3916
Monday-Friday, 8:00 a.m. - 5:00 p.m.

Online Travel Booking Support
onlinetoolsupport@dt.com
800-999-7939
Monday-Friday, 8:00 a.m. - 8:00 p.m.

*Additional fees may apply for calls outside of business hours and should be used for emergency travel services.

Insurance Contact Information

Risk Management & Insurance
(856) 256-4370
Website: Business Travel Accident Insurance

AIG
Email: assistance@aig.com
U.S. and Canada Toll Free: +1 877 244 6871 or +1 877 278 7196
Register for an AIG Travel Guard User Account