Creating a Request
Creating a Request
Travel Requests
Requests are used to obtain preapproval for overnight travel. Rowan University employees are expected to submit Requests in Concur for all overnight domestic and international travel. Day travel does not require a Request. Note: Per University policy Requests (Domestic / International) must be submitted and approved prior to departure except for those situations specifically authorized by the President or Divisional Vice Presidents.
Travel Requests
Requests are used to obtain preapproval for overnight travel. Rowan University employees are expected to submit Requests in Concur for all overnight domestic and international travel. Requests will automatically close 61 days after the Travel End Date and cannot be linked to an Expense Report. Day travel does not require a Request.
Understanding Requests
Book Online Using the Concur Website
Book by Calling a Direct Travel Agent
Book Using Third Party (Outside Sources)
Request Approvals
AP Tips
- Requests must be submitted prior to travel.
- Always verify the budget line being used for travel has available funds, and that the correct Fund/Org/Account/Program has been used. This will prevent delays in receiving the encumbrance number.
- Before submitting, check the Request Header and verify the correct booking type has been chosen under “How will you book your travel?”
- Remember the Request is an estimate of anticipated charges. The amounts do not have to be the exact travel costs. If budget allows, overestimate expenses to plan for any unexpected costs or price changes.
- An encumbrance number is required to book travel using the online booking tool, calling the travel agent Direct Travel, or when using the Rowan pcard.
- After travel has occurred, and the expense report is submitted, the Request MUST be closed in Concur to release any remaining encumbered funds in Banner.
Contact Information
Rowan Travel Team
Accounts Payable Travel Inbox:
Direct Travel Contact Information
rowantravel@dt.com
866-228-3916
Monday-Friday, 8:00 a.m. - 5:00 p.m.
Online Travel Booking Support
onlinetoolsupport@dt.com
800-999-7939
Monday-Friday, 8:00 a.m. - 8:00 p.m.
*Additional fees may apply for calls outside of business hours and should be used for emergency travel services.
AIG Travel Insurance
Business Travel Accident Insurance Plan. The university has partnered with AIG to provide a comprehensive suite of travel assistance services and insurance benefits to support the traveler while traveling on official university business. Select the icon to view more information on the type of services and benefits provided for domestic and international travel.
Risk Management & Insurance
(856) 256-4370
Website: Business Travel Accident Insurance
AIG
Email: assistance@aig.com
U.S. and Canada Toll Free: +1 877 244 6871 or +1 877 278 7196
Register for an AIG Travel Guard User Account