Complaint Processes and Procedures

Complaint Processes and Procedures

Complaint Processes and Procedures

Rowan University is committed to the mission of providing our students the best opportunity to realize their true potential. That mission demands we do our very best for you every day.

If you are aware of an issue involving Rowan University programs, activities, or operations, the best response is for you to take it to one of your professors, to an advisor, to a supervisor, or to a University official. Information on additional internal and external mechanisms for raising concerns is provided below. Rowan University also maintains a confidential Integrity Hotline, available 24 hours a day/7days a week, via a toll free phone number, (855) 431-9967, or web-based form. If your complaint cannot be resolved through an internal mechanism, an external mechanism may be appropriate.

If you need guidance on resolving or reporting a problem, you may contact the University Ombuds or any of several specific offices that are available to support you:

Internal Mechanisms

External Mechanisms

Rowan University participates in federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate within the state in which it is located. 34 CFR § 668.43(b) requires that institutions “make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”

To comply with these regulations, Rowan University provides the following information to our prospective and current students:

The Office of the Secretary of Higher Education
PO Box 542 Trenton, NJ 08625-0542
Telephone: (609)292-4310
Website: https://www.state.nj.us/highereducation/index.shtml (see https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml)

Middle States Commission on Higher Education
1007 North Orange Street, 4th Floor, MB #166, Wilmington, DE 19801
Telephone: (267) 284–5000
E-mail:
  English: info@msche.org
  Spanish: espanolinfo@msche.org
Website: https://www.msche.org/ (see https://www.msche.org/complaints/)

National Council for State Authorization Reciprocity Agreements (NC-SARA) New Jersey Portal Entity Contact (for non-New Jersey students enrolled in Rowan University online courses and programs)
Eric Taylor, Esq.
Director, Office of Licensure
The Office of the Secretary of Higher Education
P.O. Box 542
Trenton, NJ 08625
Telephone: (609) 984-3738
E-mail: eric.taylor@oshe.nj.gov
Website: https://www.state.nj.us/highereducation/SARA.shtml

The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. Schools may disclose, without consent, "directory" information, as defined by the University, such as a student's name, address, telephone number, date and place of birth, honors and awards, and dates of attendance. Students have the right to file a complaint with the U.S. Department of Education concerning alleged failures by the University to comply with the requirements of Federal Education Rights and Privacy Act (FERPA).

Family Policy Compliance Office U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202
Telephone: (800) 872-5327
Website: https://www2.ed.gov/policy/gen/guid/fpco/index.html (see https://studentprivacy.ed.gov/file-a-complaint)