Student Ambassador Position (Division of Strategic Enrollment Management)
Job Description
Position Overview
The Rowan University Graduate & Non-Traditional Admissions team is currently seeking student workers for the Student Ambassador role. As a Student Ambassador, you’ll play a vital part in our recruitment and enrollment efforts by collaborating closely with Graduate Admissions counselors and the application processing team. This opportunity offers hands-on experience at the forefront of the admissions process, helping you build strong communication and problem-solving skills. Most shifts will be scheduled between 8:00 am and 4:00 pm, Monday through Friday, with occasional evening and weekend hours for special events.
Responsibilities
· Assist admissions counselors and processing staff by conducting outreach to current applicants through various channels including phone calls, email/text campaigns, and other recruitment strategies.
· Provide front desk coverage during assigned shifts and welcome walk-in visitors.
· Answer incoming calls, respond to routine and complex inquiries, and direct calls to the appropriate counselor or university department.
· Lead campus tours for graduate applicants upon request.
· Assist with admissions events, both on-campus and virtual, to engage with prospective students and provide information about this department’s programs and offerings.
· Participate in staff meetings to stay informed about upcoming events, departmental initiatives, and operational updates.
· Navigate and utilize the Rowan University website and admissions application database effectively.
· Perform additional tasks and contribute to special projects as assigned.
Qualifications
· Demonstrated ability to provide outstanding customer service.
· Strong communication skills, with the ability to interact effectively.
· Familiarity with the admissions process and general operations of student service departments such as the Registrar, Financial Aid, etc.
· Self-motivated with the ability to take initiative and work independently.
· Patient, positive, and approachable demeanor.
· Ability to lift up to 25 lbs and push or pull up to 50 lbs.
· Reliable and punctual.
· Collaborative mindset with a strong ability to contribute to team-oriented environment.
Keyword: eccca/chss