Position Overview:

The Graduate Student Worker supports the Graduate Admissions office's recruitment and enrollment initiatives by providing customer service, assisting prospective graduate and non-traditional students throughout the admissions process, and supporting daily office operations.

Key Responsibilities:

• Provide front desk customer service by greeting visitors and answering the main office phone.
• Connect with prospective students via phone, email, and text.
• Answer questions regarding programs, admissions requirements, and the application process, referring complex inquiries to admissions staff as needed.
• Assist with recruitment events, information sessions, and outreach activities.
• Maintain accurate records of prospective student interactions in the admissions database.
• Support the admissions team with administrative projects and other duties as assigned.

The ASCEND Program is seeking motivated upper-level undergraduate or graduate students to serve as Writing Tutors. Tutors provide individualized and small-group academic support to ASCEND Scholars, helping students strengthen writing skills, develop effective research strategies, and build confidence as writers across academic disciplines.

Writing Tutors serve as peer mentors and academic role models who foster a supportive learning environment that promotes student engagement, academic achievement, full-time enrollment, and persistence toward degree completion. Tutors are expected to demonstrate professionalism, reliability, integrity, and a commitment to student success.

Primary Responsibilities

• Provide one-on-one and small-group tutoring in writing composition, academic writing, and research.
• Assist students with all stages of the writing process, including brainstorming, organization, drafting, revision, editing, and proofreading.
• Guide students in developing research skills, including locating, evaluating, and incorporating credible academic sources.
• Support students in understanding and applying appropriate citation styles (APA, MLA, etc.).
• Encourage students to develop independent learning strategies rather than simply correcting assignments.
• Help students strengthen critical thinking, reading comprehension, and written communication skills.
• Maintain accurate records of tutoring sessions, student attendance, and progress as required by the ASCEND Program.
• Communicate student concerns or academic challenges to the ASCEND Program staff when appropriate.
• Participate in tutor training, professional development, staff meetings, and program events.
• Maintain confidentiality and adhere to university policies, including FERPA guidelines.
• Create a welcoming, inclusive, and respectful learning environment for students from diverse backgrounds.

Minimum Qualifications

• Upper-level undergraduate student (junior or senior) or graduate student enrolled at Rowan University.
• Minimum cumulative GPA of 3.0 (required).
• Strong written communication, grammar, editing, and research skills.
• Demonstrated proficiency in academic writing and composition.
• Strong interpersonal, communication, and active listening skills.
• Ability to explain concepts clearly and work effectively with students of varying skill levels.
• Dependable, punctual, and able to maintain confidentiality.
• Ability to work independently and collaboratively as part of the ASCEND team.

Preferred Qualifications

• Previous tutoring, mentoring, teaching assistant, or peer educator experience.
• Experience working with diverse student populations.
• Familiarity with writing across disciplines and university-level research expectations.

Work Schedule

• Approximately 5–10 hours per week, based on student need and availability
• Flexible scheduling, including daytime and occasional evening hours