Wire Payment FAQs
Wire Payment FAQs
Wire Payment FAQs
The FAQs below, as provided by Convera, address common questions/concerns regarding the transition/rebranding of Western Union Business Solutions to Convera.
Convera FAQs
During this transition, will there be an impact to the security of the payment services and solutions that I use?
Absolutely not. Rest assured that the quality and security of our service is our primary concern and will not change. We’ll be working continuously to ensure that your data remains secure through the transition and beyond. This is a vital priority for us.
Will payment speed be affected during this transition?
Absolutely not. You will not see any changes to payment speeds due to the transition. We will continue to invest in technologies and our bank relationships to maintain, and in many cases improve payment speeds.
How has GlobalPay for Students been rebranded?
You will have seen cosmetic changes to the website, specifically modifications to logos and colors. There will be no changes to how you complete your payment on GlobalPay for Students. We expect the rebranding to be completed by December 2022.
How has the URL to access GlobalPay for Students changed?
In October, the URLs changed from WU.com domains to Convera.com domains. For example, https://students.globalpay.wu.com/ will become https://students.convera.com.
Will I still be able to use the old URL?
Yes, you can still use the old URL until the end of the year. You will be redirected to the Convera branded payment screens. The old URLs will stop working when the separation from Western Union is complete, so it is important to use and bookmark the new URLs as soon as possible.
Will there be changes to the bank accounts I pay into?
Over the coming months the payee name on our bank accounts will change. Bank accounts and payment instruments owned by all Western Union Business Solutions entities and affiliates, such as Custom House UK Limited, will be renamed to Convera. However, it is important to note that the bank accounts will not necessarily change at the same time as the rebranding of the platform. You may continue to see Western Union referenced in payment instructions until mid-2023 depending on which country you’re paying from.
Please pay careful attention to the Bank Account Name indicated on the payment instructions you receive from the GlobalPay for Students platform.
What happens if I have already sent my payment referencing Western Union?
No problem. Our banks will still accept payments where the account name is Western Union or Custom House Financial (UK) Ltd. instead of Convera.
Will contact details (email addresses, phone numbers) be changing?
We are committed to making this transition as smooth as possible. As such, phone details listed on the ‘Contact Us’ page of the Convera website will remain the same. As our company name is changing to Convera, our e-mail addresses are being reformatted to end in @convera.com. The Student Support e-mail address has already changed, so if you send us an e-mail request, you will get an e-mail from the following address: studentsupport@convera.com.
Why does my Transaction Disclosure Statement and Receipt page reference ‘Convera USA, LLC?’
From August 2022, payers based in the United States may see Convera USA, LLC listed as the Licensee. This is because our United States legal entity has already transitioned to Convera and we are obligated to ensure the correct legal entity is listed on these documents.
